In every small business problems can arise from time to time between businesses, their customers, suppliers, partners and employees. Most can be resolved quickly and efficiently with a common sense approach.
To maximise the chances of a successful dispute resolution with a customer you need to:
listen to your customers (put yourself in their position)
ask for documentary evidence to verify the facts
understand your legal obligations - get advice from your state fair trading agency
negotiate face to face in a calm and professional manner
if you reach a stalemate, refer back to your state fair trading agency.
Each state has a fair trading agency to provide information to traders and consumers to help resolve marketplace disputes. If parties are unable to reach agreement, you may lodge a complaint with them.
They can act as an informal negotiator. When a dispute is unable to be resolved, you can either seek legal advice or lodge a claim with the Small Claims Tribunal.
business.gov.au is the Australian Government's award winning business website that offers free information about starting, running, growing or exiting your business.
Eco-Efficiency program MTA NSW is running this environmental awareness program in NSW and the ACT for the benefit of members.» read more
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Username - first seven letters of your Trading Name including any spaces or commas as a character i.e. M & T MOTORS entered as M & T M (7 characters including spaces)
Password - is your MTA seven digit membership number as it appears on your membership renewal subscription form or certificate including commas.
i.e. 8,000,001
Every business in the Motor
Industry Benefits from Membership
The MTA provides its members with a large variety of benefits that can reduce business expenses as well as assisting businesses in operating more profitably.
The benefits of membership are many and varied and membership fees are 100% tax deductible. www.mtansw.com.au
